Last Updated: February 2026
At Faithful Flight Marketing, every service and product is customized specifically for each client. Because of the time, planning, strategy, design, development, and production involved, the following policy applies.
All payments are non-refundable.
This includes, but is not limited to:
Website Design
Logo Design
Branding Services
Marketing Services
SEO
Automations
Digital Products
Mentorship
Business Visibility Services
Customized Physical Products
Once a project, service, or production has begun, refunds will not be issued.
At Faithful Flight Marketing's sole discretion, a store credit may be offered as a customer service accommodation. Store credits have no cash value, are non-transferable, and may only be applied toward eligible future Faithful Flight Marketing services.
Every website is custom-designed for the individual business and is not generated by AI or duplicated from another client's website.
Estimated timelines are provided as planning guides only and may vary based on:
Client responsiveness
Revision requests
Project scope
Required content and assets
Technical requirements
Scheduling and workload
Because website development begins immediately with planning, research, design, and development, website payments become non-refundable once work has started.
Customized physical products are made specifically for your business and cannot be resold.
This includes branded materials, printed marketing items, apparel, signage, promotional products, and similar custom items.
Once production begins, returns, exchanges, cancellations, and refunds are not permitted.
If a physical item arrives:
Damaged during shipping
Produced incorrectly due to our error
Different from the approved order
You must notify us in writing within 3 business days and provide photo documentation.
If verified as our error, we will replace the item. Refunds will not be issued.
Projects may be paused or cancelled if the client:
Fails to submit required information
Stops responding
Delays the project for more than 30 days
No refunds will be issued.
A restart fee may apply.
Because digital products are delivered electronically and often immediately accessible, they are non-refundable once delivered or accessed.
For businesses operating in regulated industries (including credit repair, funding, tax preparation, financial services, or similar industries), refunds will not be issued due to:
Payment processor decisions
Frozen funds
Compliance requirements
Regulatory actions
Business performance
Chargebacks from your customers
Clients remain responsible for operating their businesses in compliance with all applicable laws and regulations.
Filing a chargeback after work or production has begun violates this agreement.
Faithful Flight Marketing reserves the right to:
Submit all supporting documentation to dispute the chargeback
Suspend or revoke access to deliverables
Seek recovery of outstanding balances through collections or legal remedies where permitted
Refunds will only be considered for accidental duplicate payments.
Requests must be submitted in writing within 7 days of the duplicate charge.
By purchasing any product or service from Faithful Flight Marketing, you acknowledge and agree that you:
Understand all sales are final.
Understand that no refunds are available once a project or production has begun.
Understand that estimated timelines are not guarantees.
Acknowledge that custom work is created specifically for your business.
Understand that any store credit issued is voluntary, has no cash value, and does not modify this refund policy.
